FAQs

Do you ship internationally?

Yes! We ship to many countries through JapanPost EMS. You can visit JapanPost's official website for a list of eligible destinations.

What are the shipping costs?

Shipping costs are based on the weight of your order and destination. The exact shipping cost is displayed at checkout, and you can also refer to JapanPost's EMS rate table for details. Please note that customs duties and taxes may apply, and customers are responsible for these charges.

How long does delivery take?

Orders are processed within 1-3 business days. Delivery times will vary by location. Customs processing may cause delays. For estimated delivery times to your country, check the JapanPost EMS delivery time page.

Average Shipping Days to Major Countries:

United States ~12 days
Singapore ~3 days
Hong Kong ~4 days
S. Korea ~4 days
Europe ~7 days
Australia ~8 days

How do I track my order?

After shipment, you will receive a confirmation email with a tracking number. Use this number on the JapanPost EMS tracking page to monitor your package. If you have concerns about your shipment, please reach out to our customer service team.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order. Items must be unused and in their original condition. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • Worldwide Shipping

    We deliver globally with JapanPost EMS, offering fast, reliable service straight to your door.

  • Secure Payments

    Enjoy peace of mind with SSL-encrypted transactions, ensuring a safe and seamless shopping experience.

  • Detailed Tracking

    Stay updated every step of the way with frequent email notifications from JapanPost EMS.

  • Customer Service

    We're here to help in English, Japanese, or Chinese with any questions before or after your purchase.