I-ORI.COM TERMS & CONDITIONS

Shipping and Handling (International)

  • We currently accept orders from countries served by JAPANPOST EMS express delivery.
  • All orders will be processed and ready for delivery within 2-3 business days, but please note that IORI Co., Ltd. has no control over the time it takes for your purchase to go through customs at the receiving country. While most orders take minimal time, there may be delays which we can not be responsible for. We thank you in advance for your understanding.
  • Total shipping fees will be calculated and displayed at the checkout screen based on the total weight of the items in your cart.
  • The displayed weight is the estimated shipping weight, and may vary from the actual weight of the product.
  • Basically, we ship via Japan Post EMS, but if they are not in a deliverable area, we may make arrangements to ship via an available courier.
  • If you do not receive the product for your convenience, you will be responsible for shipping and re-shipping costs.

Shipping within Japan

  • Shipping fee will be a flat rate of 770 yen, except for some areas. 
  • Separate charges may apply for Hokkaido, remote islands and Okinawa
    In such cases, please contact us by e-mail.　

Payment Methods

  • We currently accept secure credit card payments via STRIPE.
  • Please select your currency from the dropdown list on the shop page.
  • Please contact us if you would like to pay in an unlisted currency.
  • The customer is responsible for any transaction fees assessed by your credit card company.

 

Shipping Rates

  • Shipping Rates are based on JapanPost’s EMS express weight-based shipping rates.
  • Total shipping fees will be calculated and displayed at the checkout screen based on the total shipping weight and delivery destination.

  • The displayed product weight is the calculated shipping weight, and may vary from the actual weight of the product.

    EMS Shipping Rates

  First Zone Second Zone Third Zone    
Weight Asia Oceania, North America,

Central America, Middle East

 Europe South America and Africa  
Up to 0.5g ¥1,900 JPY ¥3,900 JPY ¥3,150 JPY ¥3,600 JPY  
Up to 1.0kg ¥3,150 JPY ¥5,300 JPY ¥4,400 JPY ¥5,100 JPY  
Up to 1.5kg ¥3,850 JPY ¥6,600 JPY ¥5,550 JPY ¥6,600 JPY  
Up to 2.0kg ¥4,550 JPY ¥7,900 JPY ¥6,700 JPY ¥8,100 JPY  
Up to 2.5kg ¥5,150 JPY ¥9,100 JPY ¥7,750 JPY ¥9,600 JPY  
Up to 3.0kg ¥5,750 JPY ¥10,300 JPY ¥8,800 JPY ¥11,100 JPY  
Up to 3.5kg ¥6,350 JPY ¥11,500 JPY ¥9,850 JPY ¥12,600 JPY  
Up to 4.0kg ¥6,950 JPY ¥12,700 JPY ¥10,900 JPY ¥14,100 JPY  
Up to 4.5kg ¥7,550 JPY ¥13,900 JPY ¥11,950 JPY ¥15,600 JPY  
Up to 5.0kg ¥8,150 JPY ¥15,100 JPY ¥13,000 JPY ¥17,100 JPY  

 

Time of Delivery to Major Countries

Please check the JAPANPOST EMS delivery timetable for complete details.

Please note that IORI Co., ltd. has no control over the time it takes for your purchase to go through customs at the receiving country. While most orders take minimal time, there may be delays which we can not be responsible for. Thank you very much for your understanding.

Area Country/Province EMS Average Number of Days
Asia India 4
Indonesia 4
Vietnam 8
Rep. of Korea 3
Singapore 3
Sri Lanka 4
Thailand 3
Taiwan 2
China 2
Hong Kong 2
Pakistan 5
Bangladesh 7
Philippines (“Manila and Other Territories”*) 3
Philippines 10
Malaysia 3
Oceania Australia 4
New Zealand 4
North America Canada 4
United States of America 4
Mexico 7
Middle East United Arab Emirates 7
Israel 5
Iran 5
Saudi Arabia 10
Turkey 6
Europe Italy 6
United Kingdom 3
Austria 3
Netherlands 3
Switzerland 3
Sweden 3
Spain 5
Denmark 4
Germany 4
Hungary 3
Finland 4
France 3
Belgium 6
Poland 4
Russian Federation 5
Africa Egypt 6
Ghana 4
South America Argentina 5
Brazil 5
Peru 4

Duties & Taxes

  • There are no sales taxes applied on purchases made at www.i-ori.com.
  • Please be aware there may be country-different fees (tariffs, VAT) applied to your order for which you will be responsible for paying in order to receive your package.
  • This tax rate will vary based on the shipping destination, and IORI can not be held responsible for this fee.
  • Please check with your local customs office for more information regarding online purchases from Japan.

Cancellation

  • Cancellation after shipping is not allowed.
  • If you do not receive the product for your convenience, you will be responsible for shipping and re-shipping costs.
  • In the case of a return for the customer’s convenience, the customer is responsible for the cost of return shipping.

Returns/Exchanges

  • We will accept any returns/exchanges within 30 days of your original purchase.
  • Please contact us at i-ori.global@i-ori.jp for any returns/exchanges.
  • Upon receiving the returned items, we will begin the refund/exchange process.

Conditions

  • The original invoice must be included with the return.
  • Returned items must be unused and in re-sellable condition.
  • The customer is responsible for any return and resend shipping fees.

Privacy Policy

  • At IORI, it is our top priority to maintain your trust in our brand, and we take the security of your shopping experience very seriously.
  • All information submitted to i-ori.com is encrypted through Secure Socket Layered (SSL) technology.
  • Any personal information collected during your purchase will be used for our private purposes only, and will never be sold or shared to any third party companies.