Shipping policy

At IORI, every order is carefully prepared and shipped from our shop in Ehime, Japan. Please review the information below to learn how your order will be processed and delivered.

1. Order Processing

Orders are normally prepared and dispatched within 1–3 business days after purchase. Business days exclude weekends and Japanese public holidays.

If additional processing time is required, we will contact you by email.

Please check your shipping address carefully before placing your order. If you need to request a correction or cancellation, contact us as soon as possible. Changes cannot be guaranteed once an order has entered the shipping process.

2. Shipping Methods and Charges

Shipping charges are calculated at checkout based on the destination and estimated packed weight of your order. The available shipping method and charge will be displayed after you enter your delivery address.

  • United States: Orders are shipped by Japan Post EMS using a duty-prepaid service.

  • Other destinations: Available shipping methods may include Japan Post EMS or Yamato International, depending on the destination and current service availability.

We do not add a separate handling surcharge to the shipping charge shown at checkout.

3. Estimated Delivery Times

International delivery generally takes approximately 4–10 business days after dispatch. Delivery times are estimates and are not guaranteed.

Customs inspections, local delivery conditions, weather, service disruptions, and other circumstances outside our reasonable control may cause delays.

4. Customs, Duties, and Taxes

Customs requirements and import charges vary by destination.

United States

Applicable import duties and related charges are calculated and collected at checkout. Your order is then shipped using a duty-prepaid service, so you should not normally be asked to pay the same duties again upon delivery.

Customs authorities retain final authority over import assessments and may request additional information or make adjustments. If you receive an unexpected request for payment, please contact us before paying it.

Other International Destinations

Unless checkout specifically states that duties and taxes are included, product prices and shipping charges do not include local import duties, VAT, taxes, customs clearance charges, or similar fees. These charges are determined by the destination country and are the responsibility of the recipient.

Customs documents will show the actual transaction value of the merchandise after any applicable discounts. We cannot declare an order at a lower value or mark a commercial order as a gift.

5. Refused, Unclaimed, or Returned Shipments

If a shipment is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to claim the package, or failure to pay charges not collected at checkout, any refund will be processed after the package has been returned to and inspected by IORI.

Actual outbound shipping, return shipping, and other non-recoverable carrier or transaction costs may be deducted from the refund, as described in our Return and Refund Policy.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

We recommend monitoring the tracking information regularly, particularly once the package reaches your country, so that you do not miss any delivery or customs notifications.

7. Delayed or Missing Packages

International deliveries are completed by the destination country’s postal service or local courier.

If your tracking has not been updated for an extended period or your estimated delivery window has passed, please contact us. We may ask you to contact the local delivery provider first, as they often have the most current local information.

When an investigation must be opened by the sender, IORI will contact the originating carrier on your behalf. International delivery investigations may take some time to complete, and any appropriate resolution will be determined after the carrier’s investigation.

8. Order Cancellation

Please contact us as soon as possible if you would like to cancel your order.

If we confirm the cancellation before dispatch, a full refund will be issued. Orders cannot be cancelled after they have been dispatched and will instead be handled according to our Return and Refund Policy.

Contact

If you have any questions about shipping, please contact us through the contact form on our website or by email at iori.global@i-ori.jp.